Returns

Returns Policy

Effective Date: May 15th, 2023

At PosterMyWallShop, we strive to provide our customers with high-quality products and exceptional service. We understand that occasionally, you may need to return an item. This Returns Policy outlines the guidelines and procedures for returning items purchased from our website, accessible at https://postermywallshop.com/. Please read this policy carefully to understand the process.

1. Eligibility for Returns To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unopened, and unused.
• The return request must be initiated within 7 days from the date of delivery.
• Personalized or customized items are not eligible for returns unless they arrive damaged or defective.

2. Return Process To initiate a return, please follow these steps:

• Contact our customer support team at +44 0747 1290 893 and provide your order number and reason for the return.
• Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
• Pack the item securely in its original packaging, including any accessories or accompanying materials.
• Include the RMA number (if provided) on the package.
• Ship the item to the designated return address, which will be provided by our customer support team.

3. Return Shipping and Costs The customer is responsible for the return shipping costs unless the item is received damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.
4. Refunds and Processing Time Once the returned item is received and inspected, we will process your refund within 7 business days. The refund will be issued in the original payment method used for the purchase. Please note that the processing time may vary depending on your payment provider.
5. Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will work to resolve the issue promptly by providing a replacement or issuing a refund, including any associated shipping costs.
6. Exchanges At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order on our website.
7. Cancellation Policy If you wish to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided that the order has not been processed or shipped.
8. Contact Us If you have any questions or concerns regarding our Returns Policy or the return process, please contact our email postermywallshop@hotmail.com.

Last Updated:May 15th, 2023