We want you to be completely satisfied with your purchase from PosterMyWallShop.com. If for any reason you are not satisfied with your order, we offer a straightforward refund policy. Here’s what you need to know:
- Eligibility for Refunds: To be eligible for a refund, please ensure that you meet the following criteria:
- The request for a refund is made within the specified timeframe.
- The product is in its original condition, unused, and undamaged.
- The product is not a personalized or customized item, as these items are non-refundable unless they are defective or damaged.
- Refund Requests: If you wish to request a refund, please contact our customer support team within the designated timeframe. You can reach us through our contact page or by emailing us at support@westinghouseled.com. Provide us with your order details and the reason for your refund request.
- Processing Time: Once your refund request is approved, we will initiate the refund process. The processing time for refunds may vary depending on the payment method used. Please allow a reasonable amount of time for the refund to be reflected in your account.
- Refund Method: Refunds will generally be issued using the same payment method used for the original purchase. In some cases, depending on the circumstances, alternative refund methods may be arranged.
- Shipping and Return Costs: Please note that shipping and return costs are non-refundable, unless the return is due to an error on our part or if the product is defective or damaged.
- Non-Refundable Items: Certain items are non-refundable, including personalized or customized products, unless they are defective or damaged. Additionally, any downloadable digital content, such as design templates or digital files, is non-refundable once downloaded.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution, which may include a replacement or refund.
Please refer to our full Refund Policy on our website for more detailed information regarding eligibility, procedures, and timelines.
We strive to provide a hassle-free refund process and resolve any issues promptly and fairly. Your satisfaction is our top priority, and we appreciate your trust in PosterMyWallShop.com. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer support team.